Privacy policy

Who is responsible

vivalyra.store is operated under the name Vivalyra as an information catalogue of food supplements and cosmetics for visitors from many countries. Questions about personal data: privacy@vivalyra.store.

What we receive

Only what you type into an order form (name and phone number), the product page the request came from, and the technical data every web server logs (IP address, browser, time of the visit). We never ask for bank or card details.

Why we process it

To forward your call-back request to the supplier of the product you chose, so that the supplier's consultant can call you, confirm the order and arrange delivery; and to keep the site secure and working.

Legal basis

Steps taken at your request before a contract and our legitimate interest in running a secure site. Visitors from the EU/EEA: Art. 6(1)(b) and (f) GDPR. Visitors from other countries: the equivalent provisions of their national data-protection law.

Who receives it

The supplier's call centre and, through the supplier, the courier that delivers the parcel. Requests are forwarded as a message through a messaging service (Telegram). We do not sell personal data and build no advertising profiles.

International transfers

The supplier and the services named here may be located outside your country. Where the law requires it, the transfer is based on the safeguards that law provides.

How long

We keep no customer database: a request is forwarded and server logs are deleted on a short cycle. The supplier keeps order data for as long as its own legal duties require.

Your rights

You can ask for access, correction, deletion, restriction or portability of your data and object to its processing by writing to privacy@vivalyra.store. You may also complain to the data-protection authority of your country.

Country pages

Each country catalogue has its own privacy page in the local language with the national law and authority. Where it is more specific, the country page applies.

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