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Conditions of use

What this site is

vivalyra.store is an information catalogue for visitors in Rwanda. Vivalyra does not sell the products and has no part in the sale.

Who sells

The seller is the supplier of the product. Its name and address are given during the confirmation call and on the delivery documents.

The request

The form asks for a phone call; it is not a purchase. A contract with the supplier is formed when you confirm the order by phone.

Payment

Prices appear in Rwandan francs. Payment is made on delivery; this site never asks for card details or mobile-money PINs.

Refusing the parcel

You may refuse the parcel when it is delivered. Your rights as a consumer under Rwandan law are not affected.

Product information

The descriptions are given for information and do not replace the advice of a doctor or pharmacist.

Complaints

Write to support@vivalyra.store with the details. Consumer protection questions can also be taken to RICA, the Rwanda Inspectorate, Competition and Consumer Protection Authority.

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